challenge
All top-tier ecommerce enterprises have a common challenge - which is both a blessing and a curse - crowds of visitors. And how do you like crowds of visitors during the holiday season? Let's say more, Black Friday. The two words alone make ecommerce people hot and cold. For any online store, this day is a huge strain on their entire ecosystem.
Grinteq's primary challenge was ensuring continuous quality improvements while maintaining exceptional platform stability during these high-volume spikes and traffic peaks. In a nutshell, to provide a top-notch buyer experience, while optimizing their purchase journey.
An extra brain twister was the compatibility between the webstore's ecosystem components. In the big picture, the goal was to provide Le Creuset’s customers with a hassle-free omnichannel experience that feels like a single, harmonious work of art, rather than a fragmented puzzle.
Solution
Grinteq picked a team of seasoned QA experts to perform the integration testing. To ensure we found the right fit, all candidates for the SFCC QA engineer position at Le Creuset went through a multi-phase interview process. We staked our claim with the QA professional who could identify potential risks and implement preventative measures before they could impact the end-user experience.
Integration testing
The more grandiose the ecommerce website, the more complex its architecture. Le Creuset's webstore has a SFRA that is based on cartridges and plug-ins. It has a layered functionality: a base cartridge plus plug-in cartridges, custom code cartridges, such as Apple Pay, Square, product comparisons, middleware capability, or LINK cartridges for third-party integrations. This complexity should never be a concern for end-users. Their journey must proceed seamlessly.
The Grinteq dedicated team leveraged integration testing to thoroughly traverse the interfaces between the numerous components. With a blend of forward thinking and meticulous attention to detail, We developed a strategy to walk through all the nodes of this ecosystem, identifying and fixing potential issues, improving workflows, and proactively checking for possible loads.
Accessibility
The dedicated QA team methodically followed the accessibility standards from A to Z. We thoroughly validated accessibility features to ensure strict compliance with industry standards.
Impact
Grinteq ensured the webstore is stable and “fire-resistant,” much like the high-quality enameled cast-iron cookware of Le Creuset, backed by a lifetime guarantee.
Due to the well-coordinated work and transparent communication, the team managed to achieve a real breakthrough: for the first time in a long time, the Le Creuset site had zero downtime amidst heavy holiday traffic, starting with Black Friday. Not only did it withstand the loads, but it also significantly expanded its customer base due to greater accessibility.
